Customer Service
That Builds Loyalty
AI-powered customer service that handles high volumes, resolves issues faster, and creates memorable experiences that turn shoppers into loyal customers.
Retail Challenges We Solve
From peak season surges to customer retention, Auralytik helps retailers deliver exceptional service at scale.
High volume of repetitive inquiries
AI voicebots handle order status, returns, and common questions 24/7
Inconsistent customer experience
Real-time agent coaching and sentiment monitoring
Difficulty tracking customer loyalty
AI analysis of every interaction to identify VIPs and at-risk customers
Seasonal demand spikes overwhelm teams
Scalable AI automation that handles volume surges instantly
Retail Use Cases
Purpose-built AI solutions for retailers, e-commerce, and consumer brands.
Order Status & Tracking
Instant, accurate order updates via voice or chat without agent involvement, available 24/7.
- Real-time tracking information
- Proactive delay notifications
- Delivery window updates
- Multi-channel access
Returns & Exchanges
Streamline the returns process with AI that handles requests, generates labels, and schedules pickups.
- Return eligibility checking
- Label generation automation
- Exchange processing
- Refund status updates
Product Information
AI assistants that know your entire catalog and can answer detailed product questions instantly.
- Specifications and features
- Availability checking
- Comparison assistance
- Recommendation engine
Loyalty Program Support
Manage loyalty inquiries, points redemption, and member benefits through intelligent automation.
- Points balance inquiries
- Rewards redemption
- Tier status updates
- Special offer delivery
Complaint Resolution
AI-powered escalation and resolution tracking that turns complaints into loyalty-building moments.
- Sentiment-based routing
- Resolution tracking
- Follow-up automation
- Win-back campaigns
Customer Feedback Analysis
Analyze every customer interaction to understand satisfaction drivers and improvement opportunities.
- Voice of customer insights
- Trend identification
- Product feedback collection
- NPS correlation analysis
Omnichannel Support
Meet customers wherever they are with unified AI across all channels.
Voice/Phone
Traditional and IVR calls
Rich messaging with media
SMS/Text
Quick status updates
Web Chat
Website integration
Mobile App
In-app support
Social Media
Facebook, Instagram DMs
Ready to Transform Customer Experience?
Join leading retailers using AI to handle more inquiries, resolve issues faster, and build lasting customer loyalty.