Quality Assurance
Elevate Agent Performance
Structured quality assurance with customizable templates, weighted scoring, and coaching insights.
Structured QA
Consistent evaluation criteria across all agents.
Fair Scoring
Weighted scoring ensures accurate performance measurement.
Track Progress
Monitor improvement over time with clear metrics.
Evaluation Features
Complete toolkit for quality assurance and agent development.
Templates
Custom evaluation forms
Scoring
Weighted criteria
Coaching
Performance feedback
Benchmarking
Compare performance
Trends
Track improvement
Goals
Set objectives
Build Better Agents
Structured evaluations help agents understand expectations and improve consistently.
Create custom evaluation templates for different call types
Apply weighted scoring based on business priorities
Compare agent performance against team benchmarks
Generate coaching recommendations automatically
Track individual improvement trajectories
Schedule regular evaluation cycles
Evaluation Impact
Agent Performance+25%
QA Efficiency+80%
Coaching Time-50%
Consistency100%
Transform Your Quality Assurance
See how structured evaluations can improve agent performance.