Effective Date: 01 July 2024
Welcome to Auralytik, a service provided by Pintor Project SpA (“Company,” “we,” “our,” or “us”). These Terms of Service (“Terms”) govern your use of our services, including Biometric Validation, Automated Auditing, Cognitive IVR, and DocuNeura, as well as any related features, content, or applications (collectively, the “Services”).
By accessing or using our Services, you agree to comply with these Terms. If you do not agree, you must not use the Services.
1. Basic Business Information
• Company Name: Pintor Project SpA
• Jurisdiction: Santiago, Chile
• Contact Information:
• Email: contact@auralytik.com
• Address: San Pío X 2460, 7510041 Santiago, Providencia, Región Metropolitana
2. Services Provided
The Services include but are not limited to:
• Biometric Validation: AI-driven identity verification.
• Automated Auditing: Real-time analysis of call center interactions.
• Cognitive IVR: Automation of support and sales interactions.
• DocuNeura: Advanced document processing and data extraction.
The Services are available to registered, adult users with no geographical restrictions.
3. User Accounts
3.1 Account Creation
Users must register with a valid email address and create a secure password. Users are responsible for maintaining the confidentiality of their login credentials and all activities that occur under their account.
3.2 Responsibilities
Users are solely responsible for ensuring the security of their account and the accuracy of the information they provide.
4. Usage Policies
4.1 Permitted Use
The Services are intended for personal or enterprise use, specifically for processing company-related data.
4.2 Prohibited Activities
Users must not:
• Use the Services for any unlawful or harmful activities.
• Provide or process data without proper authorization.
• Exploit the platform for fraudulent or malicious purposes.
5. Data Handling
5.1 Privacy
All user data is handled per industry-standard privacy and security practices. Refer to our Privacy Policy for detailed information.
5.2 Data Storage and Deletion
We store user data securely in our databases. Users retain ownership of their data and can request deletion. Upon such a request, data will be wiped within 30 days.
5.3 Third-Party Data Sharing
We do not share user data with third parties unless required by law.
6. Payments
6.1 Pricing
Service pricing is published on our website and may be subject to private contracts with clients.
6.2 Refund Policy
We do not offer refunds under any circumstances.
7. Liabilities and Warranties
7.1 Service Guarantees
The Services are provided on an “as is” and “as available” basis. No guarantees are made regarding uptime, accuracy, or outcomes.
7.2 Limitations of Liability
To the fullest extent permitted by law, we are not liable for any damages arising from the use or inability to use our Services.
8. Dispute Resolution
8.1 Jurisdiction
All disputes shall be resolved under the jurisdiction of Santiago, Chile.
8.2 Arbitration
Disputes must be resolved through binding arbitration in Santiago, Chile, in accordance with local arbitration rules, unless otherwise required by applicable law.
9. Termination and Suspension
9.1 Account Termination
We may terminate accounts for breaches of these Terms or non-payment.
9.2 Service Suspension
Services may be suspended if required by law enforcement or if suspicious or illegal activities are detected.
10. Miscellaneous
10.1 Third-Party Integration
Users are responsible for ensuring compatibility with their systems when integrating with CRM, logistics, or other tools.
10.2 Amendments
We reserve the right to update these Terms. Users will be notified of changes via email and updates published on our website.
10.3 Governing Law
These Terms are governed by the laws of Santiago, Chile.
By using our Services, you agree to these Terms. If you have any questions, contact us at contact@auralytik.com.
