Draft Documentation
This guide is currently in development. Content may be incomplete or subject to change.
Operations & Evaluation Details
Browse individual evaluation records, review transcriptions, listen to audio playback, and understand AI classification results in detail.
In this guide
Operations Grid
The Operations tab displays individual evaluation records. Each row represents one evaluated conversation.
Grid Columns:
| Column | Description |
|---|---|
| Action | Details button to open modal |
| Status | Completed / Processing / Unprocessed |
| Critical Error | Yes/No indicator |
| Call Status | Valid / Invalid |
| Date | Evaluation date |
| Time | Start time of call |
| Score | Average evaluation score |
| Duration | Call length (mm:ss) |
| Client ID | Customer identifier |
| Executive | Agent name |
| Campaign | Engagement name |
| Interaction | Audio file reference |
Grid Features:
- Sorting: Click column headers to sort
- Filtering: Use column filters to narrow results
- Valid Only Toggle: Button to show only valid calls
- Pagination: 50 rows per page with navigation
- Export: Download filtered data to Excel
Evaluation Detail Modal
Click the "Details" button on any row to open the full evaluation detail modal. This provides complete information about the conversation and its AI evaluation.
Modal Sections:
Header
File name, status badge (Completed/Processing/Unprocessed)
AI Classification Card
Call validity, contact type, subtype, and evidence text
Audio Player
Play/pause, seek, time display for the conversation recording
Tabbed Content
Results, Transcription, Conclusion, and Questionnaire tabs
Evaluation detail modal with header, AI classification, and audio player
Screenshot coming soon
AI Classification
The AI Classification card shows the automated analysis of the conversation:
Call Status
ValidorInvalid- Whether the call meets quality criteria for evaluation.
Contact Type
Classification of who answered: Intended Person, Non-Intended Person, or No Contact.
Contact Subtype
More specific classification: Family member, wrong number, voicemail, etc.
Evidence
Text excerpt from the transcription that supports the classification.
Transcription Tab
The Transcription tab shows the full conversation text with speaker identification and interactive features.
Features:
- Speaker Labels: Each phrase shows who spoke (Agent vs. Customer)
- Timestamps: Clickable timestamps that seek the audio player
- Duration: Length of each phrase
- Confidence: Transcription confidence score
Interactive Audio: Click on any timestamp in the transcription to jump the audio player to that exact moment. This helps you verify specific parts of the conversation quickly.
Transcription tab with speaker labels and clickable timestamps
Screenshot coming soon
Conclusion & Questionnaire Tabs
Conclusion Tab
Shows the overall evaluation conclusion including:
- General Conclusion: AI-generated summary of the evaluation
- Critical Errors: Details about any critical errors detected
- Error Explanation: Why specific errors were flagged
Questionnaire Tab
Displays measurement questions and AI-generated answers (if applicable):
- Questions: Specific measurement criteria
- Answers: Color-coded badges (Yes/No/Did not respond)
- Evidence: Supporting quotes from the transcription
- Applicability: Only shows items marked as "APLICA"
Conclusion and Questionnaire tabs showing evaluation results
Screenshot coming soon