Effective Date: 01 July 2024
Pintor Project SpA (“Company,” “we,” “us,” or “our”) operates the Auralytik services, including Biometric Validation, Automated Auditing, Cognitive IVR, and DocuNeura. We are committed to protecting the privacy and data of our users. This Privacy Policy explains how we collect, use, store, and disclose your information.
By using our services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
1.1 Information You Provide
We may collect personal information you provide when registering, including:
• Name, email address, and account credentials.
• Any data you upload or process using our services.
1.2 Automatically Collected Information
We may collect certain information automatically when you use our services:
• Device information (e.g., IP address, browser type, operating system).
• Usage data (e.g., pages accessed, features used, session duration).
1.3 Sensitive Data
We process user-provided data that may include Personally Identifiable Information (PII) or sensitive business data. Users are responsible for ensuring they have the right to process such data through our services.
2. How We Use Your Information
We use your information to:
• Provide and improve our services.
• Ensure the security of our platform.
• Comply with legal obligations.
• Communicate with you regarding updates, changes, or support inquiries.
3. Data Retention and Deletion
• Retention: We retain user data as long as necessary to provide our services or as required by law.
• Deletion: Users may request data deletion. Upon such a request, we will delete the data within 30 days, unless retention is required for legal or regulatory purposes.
4. Data Sharing
4.1 With Third Parties
We do not share your data with third parties, except:
• To comply with legal requirements or law enforcement requests.
• When explicitly authorized by you.
4.2 Service Providers
We may use trusted third-party service providers for hosting, storage, or analytics. These providers are bound by confidentiality and security obligations.
5. Data Security
We implement industry-standard security measures to protect your data from unauthorized access, disclosure, or loss. These include:
• Encrypted data storage.
• Secure transmission protocols (e.g., HTTPS).
• Regular security audits and monitoring.
6. User Responsibilities
Users are responsible for:
• Ensuring they have the right to process data through our services.
• Maintaining the security of their accounts.
• Complying with applicable data protection laws.
7. Your Rights
Depending on your location, you may have the following rights:
• Access: Request access to the data we hold about you.
• Correction: Request corrections to your personal data.
• Deletion: Request deletion of your data.
• Data Portability: Request a copy of your data in a machine-readable format.
To exercise these rights, contact us at contact@auralytik.com.
8. Cookies and Tracking
We may use cookies and similar technologies to enhance user experience and analyze usage patterns. You can control cookies through your browser settings.
9. International Data Transfers
If you access our services from outside Chile, your data may be transferred to and processed in Chile or other countries where we operate. By using our services, you consent to such transfers.
10. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect data from children.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on our website, and significant changes will be communicated via email.
12. Contact Us
If you have questions or concerns about this Privacy Policy, contact us at:
• Email: contact@auralytik.com
• Address: San Pío X 2460, 7510041 Santiago, Providencia, Región Metropolitana
