Ventas Técnicas
Chilean contact-center and customer-engagement operator
From traditional call center to AI-powered customer engagement
Ventas Técnicas is modernizing its contact-center operations by deploying Auralytik across its customer interactions — moving from sampled manual quality assurance to AI-driven analysis of every conversation.
100%
of customer interactions analyzed by AI
Hours, not weeks
from interaction to insight
Real-time
compliance and sentiment monitoring
Auralytik gives us visibility we didn't have before. Every conversation is now an opportunity to improve service, catch compliance issues early, and learn what our customers actually need. It's the foundation we're building our next-generation operation on.
The challenge
As a Chilean contact-center operator serving regulated industries, Ventas Técnicas needed to scale quality assurance, compliance auditing, and customer-experience insight beyond what a manual sampling approach could deliver. Traditional QA processes covered only a small percentage of calls, compliance reporting required heavy human effort, and customer-experience improvements depended on slow, survey-based feedback loops.
Why Auralytik
Auralytik analyses every customer interaction — voice, text, and hybrid channels — through AI-powered conversation intelligence. It plugs into existing telephony and CRM systems, automatically flags compliance and sentiment issues, and produces structured insight that operations leadership can act on. Ventas Técnicas chose Auralytik for the combination of full-coverage auditing, regulator-aligned compliance controls, and a Chilean operations team that understands the local regulatory landscape (Ley 19.628 and emerging Ley 21.719 / 21.663).
How it works in their operation
Auralytik ingests conversations from Ventas Técnicas' contact-center stack, transcribes and analyses each interaction, and routes flagged events to supervisors in close to real time. Dashboards surface compliance posture, agent performance, and customer-sentiment trends. The deployment is built on Microsoft Azure infrastructure — leveraging the underlying CSP work Pintor Project has done with Ventas Técnicas since 2015 — so it integrates cleanly with the rest of their cloud-native modernization roadmap.
The broader modernization journey
The Auralytik rollout sits inside a wider modernization effort that began with Ventas Técnicas' migration of core infrastructure to Microsoft Azure (delivered by Pintor Project as a certified Cloud Solution Provider). Conversation intelligence is the next layer: transforming the call-center business from cost-center QA toward an AI-augmented customer-engagement operation.
Ready to do the same?
See how Auralytik can bring AI-powered conversation intelligence to your contact-center operation.
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