Draft Documentation
This guide is currently in development. Content may be incomplete or subject to change.
Email Channel
Email works as a first-class channel in Auralytik, alongside voice and WhatsApp. You can hold two-way email conversations from an agent inbox and send automated, branded notifications triggered by your campaign results.
In this guide
Overview
The email channel covers two complementary capabilities:
Conversational email
Send and receive email as part of a conversation. Replies are kept together as a thread and handled from the agent inbox.
Automated notifications
Send branded emails automatically when a campaign result meets the conditions you define — no manual work.
Availability: the email channel and its options appear when email is enabled for your organization and you have the right permissions.
Sending & Receiving
Outbound emails are sent from your organization's branded sender (name and address), with your template and inline brand images. When a recipient replies, the response is matched back to the same conversation automatically, so the full exchange stays in one place.
- Branded sender identity and template applied to every message
- Replies threaded back to the original conversation
- Works alongside other channels on the same contact
Email conversation with a threaded reply
Screenshot coming soon
The Agent Inbox
Incoming email is available to your team from the inbox. Agents can read a message with its full history and reply directly; each reply keeps the conversation thread intact.
Agent inbox showing an email conversation and reply box
Screenshot coming soon
Automated Notifications
Automations let you notify the right people by email the moment a campaign result qualifies. You set this up with rules, managed from a campaign's Automations tab or the Email Rules page.
A rule defines:
When it fires
The conditions a result must meet (for example, a specific outcome of a contact). All conditions must be met for the email to be sent.
Who receives it
Recipients in To, CC and BCC — fixed addresses or addresses derived from the contact (such as the assigned supervisor).
What it says
The branded template, with variables (such as the contact's data) filled in automatically.
Email rule editor: conditions, recipients and template
Screenshot coming soon
Test Mode & Going Live
Before any email reaches real contacts, you can validate it safely:
- Test mode (dry-run): the email is sent only to your test recipients — real recipients never receive it — so you can check the content, branding and data.
- Scheduled go-live: set a date from which the rule starts sending to real recipients automatically.
- Legal sending window: emails are only delivered within the allowed days and hours. Anything triggered outside the window is held and sent automatically when the window reopens — nothing is lost.
Recommended: always validate a rule in test mode and get business sign-off before going live.
The Dispatch Log
The dispatch log gives you full traceability of every email, with totals and filters by campaign, date and status.
| Status | Meaning |
|---|---|
| Sent | Delivered to the email provider for the real recipients |
| Test | Sent only to test recipients (dry-run) |
| Deferred | Outside the sending window; will be sent when it reopens |
| Failed | Could not be delivered (the detail shows why) |
| Skipped | Did not qualify, or no valid recipient |
Dispatch log with status KPIs and filters
Screenshot coming soon
What's Next?
Email works hand in hand with your campaigns and quality reviews: